ATR (turboprop aircraft manufacturer - EADS and Alenia Aeronotica partnership) needed to improve its maintenance efficiency - specifically speed up the response time of the 3 ATR centers dedicated to technical support that receive every year over 9,000 complex technical queries, about 700 aircrafts (for over 100 regional airlines in 65 countries). ATR chose Lascom PLM to benefit from its process management capacity as well as its ability to extract information from individual projects to build a complex knowledge database. Since then, ATR has improved its customer reactivity to problems by 1 hour, and is now able to provide answers to 70% of the questions it receives within 48 hours.

Latécoère has selected its Product Lifecycle Management (PLM) suite, Lascom PLM TM, to ensure consistency of all products developed in house as well as those outsourced to third party suppliers.

Lascom PLM will enable Latécoère to speed up the procedure for managing and solving any inconsistent product development processes, dramatically improving quality levels.
Latécoère Group is a key partner for leading aircraft manufacturers, contributing to major international programmes in commercial and military aviation from the very first stages of development.

Lascom PLM will enable the company to:

• Manage all information relating to inconsistency tracking,
• Follow up and record all enhancements and changes,
• Manage document versions, and track changes and requests generated by processes,
• Publish statistics and define the analysis of inconsistencies.